Privacy Policy

2. Information We Collect

We may collect personal information including:

• Your name
• Business name
• Email address
• Phone number
• Website or business needs
• IP address
• Browser and device information

We collect data through cookies and tracking tools, including:

• Google Analytics
• Google Ads (conversion tracking)

We do not knowingly collect sensitive personal information (e.g., health, racial origin, financial details beyond necessary payment processing).

4. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and understand how our site is used. Cookies are small text files stored on your device by your web browser.

Categories of cookies we may use:

• Essential cookies: Required for basic site functionality such as navigation and form submissions. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website. We may use Google Analytics, which collects anonymised data about page views, session duration, and traffic sources. Google Analytics sets cookies such as _ga (expires after 2 years) and _ga_[ID] (expires after 2 years). You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Advertising cookies: Used for conversion tracking and measuring ad effectiveness. We use Google Ads conversion tracking, which sets cookies such as _gcl_au to attribute website actions (e.g. form submissions) to ad clicks. Google may use this data to show you personalised ads on other websites. You can manage your ad preferences at Google Ad Settings or opt out of personalised advertising via the Network Advertising Initiative.

Our booking page uses an embedded widget from GoHighLevel (hosted at update.psos.net.au), which may set its own cookies to manage the booking experience.

Managing cookies: You can control and delete cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of some parts of our website.

Google Fonts: Our website loads fonts from Google's servers (fonts.googleapis.com). When you visit our site, your browser connects to Google's servers to retrieve these fonts, which means your IP address is transmitted to Google. This is a standard web practice. For more information, see Google's Privacy Policy.

6. Data Storage and Protection

We protect your information from misuse, interference, and unauthorised access.

Payment details are securely processed via Stripe. Our third-party tools maintain high security standards.

7. Third-Party Service Providers

We use trusted third-party services to operate our business and deliver services to you. These providers may process your personal information on our behalf:

• Make.com (formerly Integromat) — Processes form submissions from our contact and quiz forms. Receives your name, email, phone number, and enquiry details for routing to our CRM.
• GoHighLevel — Our customer relationship management (CRM) and booking platform. Manages consultation bookings, contact records, and communications. The booking calendar on our website is an embedded GoHighLevel widget (hosted at update.psos.net.au) that collects your name, email, phone, and appointment preferences directly.
• Stripe — Processes payments securely. We do not store your credit card or bank details; these are handled entirely by Stripe in accordance with PCI-DSS standards.
• Vercel — Hosts our website and processes form submissions through serverless functions. Vercel may log IP addresses and request metadata as part of standard web hosting operations.
• Google — Provides web fonts (Google Fonts), analytics services (Google Analytics), and advertising services (Google Ads conversion tracking). See Section 4 for details on cookies and opt-out options.

We do not sell your personal information. Third-party providers are only permitted to use your data for the purposes outlined above and are required to maintain appropriate security measures.

8. International Data Transfers

Your data may be processed or stored on servers outside Australia, including in the United States.

We ensure these providers comply with strict privacy and security standards.

9. Data Retention

We retain your personal information only as long as necessary for service delivery, financial/legal compliance, or until you request deletion.

10. Data Breach Notification

In the event of a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will:

• Take immediate steps to contain the breach and mitigate any harm
• Assess the breach to determine the likelihood of serious harm
• Notify affected individuals as soon as practicable
• Report eligible data breaches to the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988

If you believe your personal information has been compromised, please contact us immediately at danny@psos.net.au.

11. Accessing, Updating, or Deleting Your Information

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to any legal obligations we may have to retain certain records

To exercise any of these rights, contact us at danny@psos.net.au. We will respond to your request within a reasonable timeframe.

12. Newsletter & Marketing Emails

Marketing emails are sent only with explicit opt-in. You may unsubscribe anytime via email links or direct contact.

13. Children's Privacy

Our services are intended for users aged 18 or older. We do not knowingly collect data from minors.